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Customer Service Representative, E-Commerce | Stealth Mode Three

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Descrição completa da vaga

Customer Service Representative (CSR)

Company: Stealth Mode Three, LLC

Location: Remote (Texas, USA)

Salary: Starting rate 3 USD per hour

Schedule: 6 working days with a rest day (Saturday or Sunday CDT), 24/7 operation with fixed 8-hour shifts (schedule may vary based on operational needs)

Job Description:

Stealth Mode Three, LLC, is an e-commerce company serving customers in the US, AU, UK, NZ, and Canada. CSRs will handle incoming calls, chats, and emails while managing backend tasks to ensure a seamless customer experience.

Responsibilities:

• Provide exceptional customer service via incoming calls, chats, and emails.
• Resolve customer inquiries and issues promptly and professionally.
• Manage backend tasks related to order processing, returns, and customer account management.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure timely resolution of customer concerns.
• Uphold company policies and procedures while delivering high-quality service.

Requirements:

• Proven customer support experience or experience in a similar role.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient computer skills and familiarity with CRM systems.
• Flexibility to adapt to changing schedules and operational needs.
• Commitment to providing outstanding customer service.

Note: This position is remote and operates on a no-work-no-pay basis without statutory benefits such as HMOs. Employees are required to provide their own Work From Home equipment, such as a laptop or desktop computer, noise-canceling headsets, and pay for their own internet service. Two unplanned absences may lead to termination, and resignations require a two-week notice period.

Job Type: Full-time

Pay: R$17.41 – R$17.42 per hour

Expected hours: 40 – 60 per week

Application Question(s):

• How many years of experience do you have in Customer Service roles?
• Can you walk me through your customer service experience, especially in an e-commerce setting?
• Have you worked with any helpdesk or CRM tools like Zendesk, Freshdesk, or Gorgias?
• How do you handle high volumes of customer inquiries during peak seasons like Black Friday or holiday sales?
• How do you handle a customer who is angry about a delayed delivery?
• Can you give an example of a time you turned an unhappy customer into a satisfied one?
• What does good customer service mean to you in an online shopping environment?
• Are you comfortable using live chat, email, and phone support simultaneously? How do you manage that?
• Have you ever worked remotely or in a hybrid setting? How do you stay productive and self-managed?
• Kindly record a voice note (minimum one minute) introducing yourself and using vocaroo.com and paste the link to your recording in the box below.

Work Location: Remote